Fitness First Reviews

Not a bad gym. Has great space and functional areas with good kit. Decent kit on free weights 60kg top end dumbbell a great bonus. Could do with some more accessory handles and ropes for cables and T-bar. Pin kit has decent weight but not very many machines and again, not enough handles for variation. This gym is one of the few in London with sauna/steam/swimming pool. So an extra star there.
Overall decent.

Good equipment and friendly staff.
Only issue is the wifi which is really poor in the main gym area and not working for me in the studio. I’d really like this to be improved which I’m sure can be done quite easily as I use wifi to watch exercise videos. I have spoken to some other gym goers at that gym and they are having similar experiences.

Most of staff are great, however they have new members now who are rude and have nothing to do with the customer services, a joke!
The facility itself is in good location and ok’ish equipment however the shower, steam area need to be clean…which is an ongoing aspect not looked into. if would not be for the location or some members of staff i would not be here

Friendly staff, clean environment, decent facilities - calm atmosphere - good vibes

Kind and friendly atmosphere and staff welcoming also

Megan was exceptional in solving my membership queries on time!

Great gym and fantastic customer support. Feels like a big family!

Thank you and I look forward to joining in the future when my circumstances change.

Gemma was very helpful and the renewal was easy

Overall a good gym. Plenty of equipment and nice environment to work out in. Lots of classes at varying times.

I feel pretty comfortable in there to just crack on and do my own thing, but equally there’s always staff around.

One thing I would say is that the pool area isn’t very relaxing if you just want a gentle swim and a sauna - the pool is almost a bit overfilled so the noise coming from the drains is just so so irritating and loud as it’s constant splashing and wirring, and because of the echo it then totally ruins the relaxing swim feeling. This needs to be looked at. I’ve never been to a pool that has been quite so loud, so I’m not sure why this one has to be.

Also, I feel that the gym could do with some active socials to get a bit more of a community going. Videos of staff doing the challenges, interaction with gym goers… and just generally a space where people can ask questions, see staff engaging, etc. Their Facebook hasn’t been used for a while, and as a marketing exec it’s the first place I looked to see if there was any sort of community/place to chat/interact.

Very helpful and willing to help. Solved issue quickly

Froze my membership online for 3 months in Dec - no confirmation was received and it became unfrozen after a month, again no email communication that this was happening and they proceeded to take 5 further months fees without notifying me at all. They so far have taken two months to 'review my situation' with still no outcome or refund. Looking at other comments it looks like a system error that we are now having to pay for. After 12+ years of loyalty this is not what I expected! Please refund my 5 months asap!

I've been training with Simon Coven for over a year. good energy, positive responsible, always different exercises, responsive. I leave in a good mood. professional. I strongly recommend!

Me and my sister registered for an introduction session with pt. The receptionist said it was only to show us the machines, not to make any training plan. Not very impressed with the service

I love the swimming pool, the shower gel in the shower (in case you forget to bring your own what I did a few times in other gyms) and the hairdryer in the changing room . The best gym in bedford hands down.

Fitness First Camden staff are the best of the lot - awesome team, awesome service, very happy customer.